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Customer Reviews.

sales

5

Although not able to visit the garage in person due to covid, we were able to configure our Mini online and then were sent pictures and details of the vehicle. The car arrived ahead of schedule and the appointment for swopping the cars over went well

08 June 2021

service

5

Very efficient doing of the work. Liked the organising of the vehicle health check

07 June 2021

sales

5

excellent customer service, great communication throughout

06 June 2021

sales

5

Efficient, friendly staff

05 June 2021

service

5

As expected- good service and reasonably priced

05 June 2021

service

5

Great service, quick and also cost effective

02 June 2021

service

5

Really liked the talk through video and explanation of car brought service to life and easy to understand any issues.

26 May 2021

service

5

Covid restrictions in place. Informed of problems via phone and online.

21 May 2021

service

5

A great experience. The guy who we dealt with is a credit to the company

18 May 2021

sales

5

Matthew, the sales consultant at Stratstone Harrogate was very professional in the way he managed the process.

13 May 2021

service

5

Everything happened smoothly as planned

12 May 2021

service

4.5

The service department are great

12 May 2021

sales

5

During these difficult times, hand over was completed with all COVID precautions in a satisfactory manner, Salesman was patient in answering our queries and gave full and clear instructions. leaving us confident in our new Mini

11 May 2021

sales

5

Matthew was really helpful and proactive. He understood what I wanted and helped me find the right deal.

08 May 2021

service

5

Work done as expected in timely manner

08 May 2021

service

4

Service carried out efficiently and ready on time

08 May 2021

service

5

Quick efficient and fair

03 May 2021

sales

5

The sales person Callum was excellent - knowledgeable and did what he said he would

30 April 2021

sales

5

Under Covid difficulties the handover and deal were successfully handled. Both parties satisfied.

30 April 2021

sales

5

It was very easy and quick

23 April 2021

service

5

Aged 79 and panic set in when it broke down.The service dept calmed me down and looked after me wonderfully well.

22 April 2021

service

5

Answered all my questions and quick service and prepared to price match my mot price

22 April 2021

service

5

Delivered the service and the price agreed promptly and with helpful and friendly staff

11 April 2021

sales

5

Stratstone Harrogate were excellent, due to covid the purchase was done over the phone , Zoom and emails . The collection of the car was done at the Mini center in a covid safe way, a very possitive experience .

10 April 2021

sales

5

All good communication & delivery during a global pandemic

09 April 2021

service

5

From the booking process, arrival, service, care and attention and the purchase of the service plan I was totally impressed with the staff.

09 April 2021

sales

5

Listened to what I wanted and delivered

09 April 2021

sales

5

The whole process when smoothly despite the circumstances we find ourselves in despite my lack of technical skills!

08 April 2021

service

5

Everything was dealt with as I had expected and my car was ready even earlier than originally promised, looking spick and span

08 April 2021

sales

5

The car was delivered to my home very conveniently.

08 April 2021

sales

5

Simple, well organised and very safe.

07 April 2021

sales

4

Missed not being able to be in the showroom for the buying process was a disadvantage but mini Harrogate did as much as possible to try and minimise disruption during lockdown

07 April 2021

sales

5

Kept informed on a fairly regular basis

05 April 2021

service

4

All Staff members and Management very professional and polite Special mention for LEON

05 April 2021

service

5

Car cleaning inside and outside.

04 April 2021

service

5

Socially distanced visit still with personal touch.

04 April 2021

sales

5

Excellent service throughout, from purchase to delivery and after care. No question was too much trouble, lots of patience (with my computer skills!) and polite. I could not fault any part of the service.

03 April 2021

service

5

The service was easy to book and the service was completed efficiently and on time. Richard, who looked after us was great.

03 April 2021

service

5

Booked an appointment for a recall to exchange the charging cable. Completed in 10 minutes with social distancing and a friendly smile - all good.

28 March 2021

sales

5

Even though these times are unusual, Callum made the whole experience easy and enjoyable.

28 March 2021

service

5

Always kept up to date and service very good

27 March 2021

service

5

everything was done in the allotted time.

24 March 2021

sales

5

The Mini centre were very good

21 March 2021

sales

5

Sales staff were not pushy but very helpful.

21 March 2021

sales

5

The car arrived promptly and was delivered without problems

20 March 2021

service

5

Totally comprehensive and supportive experience.

19 March 2021

service

5

Excellent communication, friendly staff and a great price compared to other dealers

19 March 2021

service

5

Very efficient.

17 March 2021

sales

5

Even though the salesman I was dealing with left before my purchase was completed the new gut rang to introduce himself and say was taking over as my contact

17 March 2021

sales

4

Got the car of choice in a reasonable time frame