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Customer Reviews.

service

3

We were under the impression that our mini would be fixed earlier than it was

12 February 2019

sales

4

Some issues with the car but quckley addressed and resolved.

10 February 2019

sales

5

As stated above throughout all parts of the process I received great service, helpful advise and the team were always available to answer any questions I had quickly and efficiently.

10 February 2019

service

1

Staff need to acknowledge customers on arrival not completely ignore them and put other staff and phone calls first

09 February 2019

service

5

The whole experience was excellent

09 February 2019

service

5

Following an initial problem, the service department carried out an annual service and follow-up without any problems.

08 February 2019

service

5

So helpful

08 February 2019

service

5

Very efficient and thorough standard provided. Car was also cleaned inside and out.

07 February 2019

service

5

Friendly and efficient staff

02 February 2019

sales

4

I still don't know how a few things work. I wish I'd known to ask about them. My sat nav, my handbrake and the touch screen system otherwise all great.

01 February 2019

service

4

Great service from Matthew. Four hours was a bit long to wait and get everything done but a comfortable place to be. The complimentary clean and vac was ok but not totally thorough.

31 January 2019

service

4

They were good and I was happy

31 January 2019

service

5

Work completed as discussed and to my satisfaction. Cannot fault the garage in any way.

31 January 2019

sales

5

The salesman was very attentive and very knowledgeable who gave Me very good service

31 January 2019

service

5

Job done with plenty of info passed on

22 January 2019

service

5

Excellent

15 January 2019

service

4

Very efficient and helpful

15 January 2019

service

5

Excellent, friendly, knowledgeable and efficient

15 January 2019

service

5

Easy to deal with your friendly staff...Matt

14 January 2019

service

3.5

Went smoothly

12 January 2019

service

4

Very efficient service

10 January 2019

service

5

Very efficient service, easy to deal with.

08 January 2019

service

4

Service advisor was lovely and job was diagnosed quickly and seems to have sorted the issue. Communication wasn’t the best but I appreciate people and busy and it’s that time of year. Will always return to this branch

08 January 2019

service

5

My car was fixed and I was given a complimentary full valet and it was sparkling clean and beautiful in time for Christmas. It still looks great.

08 January 2019

sales

4

We would have been completely satisfied had we not received an e-mail stating that we would hear from you within 48 hours of the car being ready for handover. After four days we had to ring in to find out what was happening

07 January 2019

sales

5

everyone was very helpful

05 January 2019

service

5

Professional, courteous staff. Quick, efficient service.

05 January 2019

service

5

great

04 January 2019

sales

5

Reliable sales staff who kept me adequately informed.

04 January 2019

sales

5

All staff were extremely helpful, friendly and polite. Lots of communication.

04 January 2019

service

4

The service costs were too high

04 January 2019

service

3.5

One of the problems with the car is not completely resolved

03 January 2019

service

4

Timings predicted were accurate.

03 January 2019

service

5

Very helpful, got my car booked in at a convenient date and were able to give me a courtesy car.

01 January 2019

service

5

Matthew was courteous, efficient and extremely helpful

27 December 2018

service

4.5

you forgot to but screen wash in as alarm was highlighted and I asked for quote for some new back lights

27 December 2018

sales

1.5

Very knowledgeable, helpful ‘sales’ experience.Incredibly unprofessional and disappointing ‘admin’ support service.More details below.

27 December 2018

service

5

Kept me informed .

26 December 2018

sales

5

Excellent no nonsense deal, very efficient staff

24 December 2018

service

5

As above service levels remain high

23 December 2018

service

4

Reason given above

22 December 2018

sales

4

I'm still awaiting repayment of the unexpired bit of my RFL - I realise it's still early days.

21 December 2018

service

4.5

This service was completely satisfactory however when I checked in December last year my car was 2 years old with 7000 miles I was told no service was required, however apparently the car should have had a complimentary oil change.

13 December 2018

sales

5

Kept me updated on progress throughout the process. Chose a car that more than fitted my needs and I took delivery in under 3 weeks from start to finish

13 December 2018

sales

5

Approachable friendly helpful staff. Clear communication from all, the Harrogate branch took exceptional pride in their appearance, I found them all well mannered, professional and clearly take pride in their brand.

13 December 2018

service

5

well handled at al points

13 December 2018

sales

5

Love my car!

10 December 2018

sales

5

Excellent service made very easy for us to change our mini.

06 December 2018

service

5

Very helpfull staff, quick service whilst waiting.

06 December 2018

sales

4

Only gripe really was the difficulty in contacting the garage between signing up and completion. There appeared to be some problems with their telephone system and calls were not answered. Even emails were not picked up.