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Customer Reviews.

service

4

Very efficient service

10 January 2019

service

4

Service advisor was lovely and job was diagnosed quickly and seems to have sorted the issue. Communication wasn’t the best but I appreciate people and busy and it’s that time of year. Will always return to this branch

08 January 2019

service

5

My car was fixed and I was given a complimentary full valet and it was sparkling clean and beautiful in time for Christmas. It still looks great.

08 January 2019

service

5

Very efficient service, easy to deal with.

08 January 2019

sales

4

We would have been completely satisfied had we not received an e-mail stating that we would hear from you within 48 hours of the car being ready for handover. After four days we had to ring in to find out what was happening

07 January 2019

service

5

Professional, courteous staff. Quick, efficient service.

05 January 2019

sales

5

everyone was very helpful

05 January 2019

sales

5

All staff were extremely helpful, friendly and polite. Lots of communication.

04 January 2019

service

4

The service costs were too high

04 January 2019

sales

5

Reliable sales staff who kept me adequately informed.

04 January 2019

service

5

great

04 January 2019

service

3.5

One of the problems with the car is not completely resolved

03 January 2019

service

4

Timings predicted were accurate.

03 January 2019

service

5

Very helpful, got my car booked in at a convenient date and were able to give me a courtesy car.

01 January 2019

sales

1.5

Very knowledgeable, helpful ‘sales’ experience.Incredibly unprofessional and disappointing ‘admin’ support service.More details below.

27 December 2018

service

5

Matthew was courteous, efficient and extremely helpful

27 December 2018

service

4.5

you forgot to but screen wash in as alarm was highlighted and I asked for quote for some new back lights

27 December 2018

service

5

Kept me informed .

26 December 2018

sales

5

Excellent no nonsense deal, very efficient staff

24 December 2018

service

5

As above service levels remain high

23 December 2018

service

4

Reason given above

22 December 2018

sales

4

I'm still awaiting repayment of the unexpired bit of my RFL - I realise it's still early days.

21 December 2018

service

5

well handled at al points

13 December 2018

sales

5

Approachable friendly helpful staff. Clear communication from all, the Harrogate branch took exceptional pride in their appearance, I found them all well mannered, professional and clearly take pride in their brand.

13 December 2018

sales

5

Kept me updated on progress throughout the process. Chose a car that more than fitted my needs and I took delivery in under 3 weeks from start to finish

13 December 2018

service

4.5

This service was completely satisfactory however when I checked in December last year my car was 2 years old with 7000 miles I was told no service was required, however apparently the car should have had a complimentary oil change.

13 December 2018

sales

5

Love my car!

10 December 2018

service

5

Very helpfull staff, quick service whilst waiting.

06 December 2018

sales

5

Excellent service made very easy for us to change our mini.

06 December 2018

sales

4

Only gripe really was the difficulty in contacting the garage between signing up and completion. There appeared to be some problems with their telephone system and calls were not answered. Even emails were not picked up.

06 December 2018

service

3

Actual day of service, courtesy car and timeliness were excellent including valeting but my only annoyance was that the next day when I got in the car it came up with the tyre pressure check and 2 tyres needed air. This should be done at service

01 December 2018

service

5

No problems

01 December 2018

service

5

Efficient friendly staff

30 November 2018

sales

5

Very well looked after at all stages of the buying process

28 November 2018

sales

5

Because I didn’t look at any other dealerships

27 November 2018

sales

5

James and Nick made sure the car was exactly what we wanted and ensured we were happy with everything. Highly recommended.

27 November 2018

sales

2.5

See answer 1 - I ended up without satnav, electric folding mirrors and electric adjustable seats.

23 November 2018

service

4

It would have been a 5 but for the second year running, when my wheels were exchanged for Winter (from Summer) the Run Flat wasn’t reset - I worked out what was wrong last time and can now do it myself. Why not done at the time in the garage?

22 November 2018

service

4.5

All good except replacement battery price was £50 more than originally stated.

21 November 2018

service

3

Not a service visit

20 November 2018

service

5

Excellent staff

20 November 2018

service

5

Staff responded to queries and were helpful

19 November 2018

service

5

they completed the work in the time they said they would, and washed and valeted my car for me.

19 November 2018

service

5

All so easy with friendly efficient care.

15 November 2018

sales

5

The staff were knowledgeable and friendly.

14 November 2018

sales

4.5

people were friendly and clear on each step

13 November 2018

service

5

Polite staff work done and car cleaned.

13 November 2018

service

5

Helpful and accommodating staff.

12 November 2018

sales

5

The staff in Harrogate were brilliant. Joe and Matthew were excellent and guided me through the process, from test drive to delivery

10 November 2018

service

4

Would have been fully satisfied but for the attempt by the booking clerk to sell me the wrong service at considerably more money and when he realised I wasn’t buying it he still over quoted for the one I needed