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Customer Reviews.

service

5

Work done on time, a very pleasant and well informed staff and a pleasant and well kept reception area.

06 July 2019

service

5

Very efficient service dept with personnel who know customer

05 July 2019

sales

5

Fabulous experience and so pleased and wonder why I didn't buy one before!

04 July 2019

sales

5

Really satisfied, nothing seemed too much trouble and all the staff I came into contact with were all really friendly and pleasant. Plus when collecting my new car everyone else seemed excited about it too which was nice.

04 July 2019

sales

5

It all went like clockwork, kept informed every step of the way. Excellent customer service.

02 July 2019

service

5

Same answer as above, as well as a good job done

02 July 2019

sales

5

As per first response but also was happy I could drive the car off the next week!

01 July 2019

service

5

Very satisfied - the chap who I saw explained everything and was very good at his job and very friendly too

01 July 2019

service

5

All done in a timely manner, gave me a good indication of when it would be ready and was ready before that. Easy and quick process in terms of dropping off and collecting. Plus did a lovely job of cleaning it too.

30 June 2019

service

1

I was told I had a slot 8.45-10.45 so waited while the work was done. However it was past 12noon before work was completed and had to cancel a meetIng was also told the car would have a full valet but it didn't and car seat cover and mat left behind

28 June 2019

sales

5

Great service particularly liked the unveiling of my new mini.

28 June 2019

sales

5

Happy with all correspondence, easy purchase

26 June 2019

sales

3.5

The purchase was fine. The delivery wasn't great as there were faults with the car and a disagreement with the person who handed the car over. However these problems have been sorted and addressed by Charlotte personally.

26 June 2019

service

3

Motor on my convertible roof went wrong whilst in there care for mot and brake fluid change. Took some time to get this fixed with there compliments! Not good at answering any of the customer phone calls I made.

24 June 2019

service

5

Despite it taking longer than anticipated, I was able to keep the loan vehicle and had regular update calls.

22 June 2019

service

5

Car always sorted and washed for free

21 June 2019

service

5

Staff are amazing very comfortable waiting area

20 June 2019

sales

5

When Charlotte Baker-Smith took over the reins, she looked after me so well from start to finish. She was a pleasure to deal with, and I feel that she looked after me very well. She really cared about making sure that I was happy with my car!

19 June 2019

service

5

All went according to plan.

19 June 2019

sales

5

It was faultless

18 June 2019

service

5

The service leader Martin Rhodes was very helpful. His customer service was very good. Also Matthew on reception talked me through resetting the service reminder over the phone. Due it not been inadvertently completed at site. This saved a revisit.

17 June 2019

service

4

People very helpful

16 June 2019

service

5

Excellent professional service at a very fair price.

16 June 2019

service

5

Very helpfull and polite.

11 June 2019

sales

5

Very friendly and competent staff at Harrogate

11 June 2019

service

5

Car ready earlier than expected and lovely and clean!

10 June 2019

service

3

originally booked at different centre, stratstone changed book in time only by email advised mot protect needed to be done one before before, hence mot started one month before needed not advised until 1720 car was ready, when s/be 1300 hrs

09 June 2019

sales

5

Lovely professional staff, making my mini experience enjoyable

09 June 2019

sales

5

As above

08 June 2019

service

5

Did what I required with professionalism

05 June 2019

service

5

Very efficient service. You are kept informed of what is going on and I also like the recording of the inspection you receive. My car was also valeted after the service.

05 June 2019

service

5

Free health check and car wash, unfortunately the cost of an oil change service was too expensive for me , quoted £288 . Staff very pleasant

05 June 2019

service

5

There is always room for improvment

03 June 2019

service

4

All went as smoothly as could be expected

03 June 2019

service

5

All explained

31 May 2019

service

2

Martin, the service manager is excellent and really tries to help, but none of the little repair requests he passed on to the service engineers was done on our last visit.

30 May 2019

service

5

Fantastic team

27 May 2019

service

5

Same as above

19 May 2019

service

5

Staff are excellent in everything they do and I am happy with the results.

18 May 2019

service

4

Staff did all they could but p obl m to ok a very long time to assess and fix.

16 May 2019

sales

5

Great service from James at mini Harrogate

13 May 2019

service

4

Really satisfied with the service team and friendly helpful staff

11 May 2019

service

5

My car was assessed within the agreed timescale and Matthew talked me through the results of the health check very well

10 May 2019

service

5

Very friendly staff always willing to go the extra mile

06 May 2019

sales

5

Delivery was a month later than the date I was given at order

06 May 2019

service

4

Car wasn't very clean, still obvious signs of dirt

06 May 2019

service

5

Difficult problem with centre console re-boot resolved

06 May 2019

service

5

I called in , not booked in, they took the job on and sorted it

05 May 2019

service

3

As above

04 May 2019

service

5

Good service and sales team