Excellent customer service
Excellent customer service
Jordan Chippendale from Sales at Stratstone Harrogate was FANTASTIC. Nothing too much trouble. Very knowledgeable and able to deal with all my questions.
The team are always welcoming, friendly and very helpful. They communicate updates throughout the service and provide a courtesy car if required.
Allocated me a car really quickly and was looked after by all the team from Charlotte to Andrew on handover
Delivery was delayed but Andy kept me in the loop
Staff helpful when face to face. Very good when on the phone. Actual work on car appears to be of the highest quality
Friendly, professional service. My Mini felt brand new as I drove it home after its health check and MOT.
Great explanation of car
Pleasant attitude + good service.
As above. Considerate and accommodating staff, speedy service.
My car just had MOT this year.
Speedy service Car repaired in the day as promised.
The service was excellent. I had booked a "client waiting" slot and the estimate of two hours was spot on. It was nice to be offered a cup of coffee which was excellent and a nice quiet spot in which to read my book and wait.
Richard Evans at Service Reception was polite and helpful and said he would do his best to have my car ready for collection earlier. He phoned me to say the car had passed its MOT and done the brake fluid change which I had asked for.
Very quick. Welcoming people.
Everything that needed to be done was done & done on time. I would, of course, have preferred to pay less.
Very easy and straight forward to book an appointment - helpful staff keeping us up to speed and updated right through the process.
Great customer service
Great service,always courteous,very attentive and friendly.
basically, service over and above the call of duty ... they went the extra mile to help me.
Booking was easy. Service desk couldn't be more helpful and kept us constantly updated.
Attentive helpful staff
Very friendly, concerned and helpful.
The Sales team were very helpful but not pushy.
Very pleasant staff. Especially Ed.
No pressure to purchase by team members. step by step guidance through the process.
The Engineers, fitters and Service Staff are fully trained qualified Mini professional personnel. I trust the engineers and know that they will carry out work on my vehicle as if it were their own.
Edward was knowledgable during the sale as we had no experience of an electric car. He kept us up to date with the delivery and has called since to ensure all is ok. Upon collection he provided a good handover and explained all the features. Thanks
My experience was only with Jordan but she was brilliant throughout the whole process and has created a great lasting impression of the Mini brand. Jordan worked hard to get me the car of my dreams within budget. Collection was quick and efficient.
Every aspect of the sales journey was enjoyable
Friendly and efficient staff
Excellent service with great staff. Always helpful with an excellent customer service attitude.
Very professional and friendly service
We were attended to promptly.
Service Dept very friendly
The work was completed promptly, I was notified by phone when the car was ready for collection and it had been comprehensively valeted. A pleasant surprise.
Helpful and attentive staff - especially in the service department. Jeremy and his team couldn't have done more.
Very polite ,knowledgeable about the product they were selling , unlike another garage that we visited ,we did not feel being pressurised into purchasing
Quick and efficient with important feedback for the future. The super valet was an added bonus.
Kept in touch during long wait for delivery
Everyone was very friendly, helpful and professional.
Staff are friendly, approachable, and nothing is too much trouble. Price matched my recent MOT.
They looked after me throughout. Although I am clinically extremely vulnerable I felt safe in the showroom.
The issue was dealt with speedily and efficiently and in a courteous manner.
Edward Hall at Mini Stratstone, Harrogate, was professional, knowledgeable, friendly and easy to talk to throughout. He made the whole process a pleasure from start to finish.
Customer service is excellent. Staff are very helpful and friendly and kept me informed along the way. My mini was taken care of and returned to me in pristine condition.
The service team are so professional and helpful. They are as good as you can get.
Staff were friendly and helpful
Great communication and was kept up to date at all times with the progress of my new car.