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Customer Reviews.

sales

5

Excellent customer service

03 January 2022

sales

5

Jordan Chippendale from Sales at Stratstone Harrogate was FANTASTIC. Nothing too much trouble. Very knowledgeable and able to deal with all my questions.

02 January 2022

service

5

The team are always welcoming, friendly and very helpful. They communicate updates throughout the service and provide a courtesy car if required.

01 January 2022

sales

5

Allocated me a car really quickly and was looked after by all the team from Charlotte to Andrew on handover

29 December 2021

sales

5

Delivery was delayed but Andy kept me in the loop

29 December 2021

service

5

Staff helpful when face to face. Very good when on the phone. Actual work on car appears to be of the highest quality

27 December 2021

service

5

Friendly, professional service. My Mini felt brand new as I drove it home after its health check and MOT.

26 December 2021

sales

5

Great explanation of car

26 December 2021

service

5

Pleasant attitude + good service.

26 December 2021

service

5

As above. Considerate and accommodating staff, speedy service.

23 December 2021

service

5

My car just had MOT this year.

23 December 2021

service

5

Speedy service Car repaired in the day as promised.

23 December 2021

service

5

The service was excellent. I had booked a "client waiting" slot and the estimate of two hours was spot on. It was nice to be offered a cup of coffee which was excellent and a nice quiet spot in which to read my book and wait.

21 December 2021

service

5

Richard Evans at Service Reception was polite and helpful and said he would do his best to have my car ready for collection earlier. He phoned me to say the car had passed its MOT and done the brake fluid change which I had asked for.

19 December 2021

service

5

Very quick. Welcoming people.

18 December 2021

service

5

Everything that needed to be done was done & done on time. I would, of course, have preferred to pay less.

17 December 2021

service

5

Very easy and straight forward to book an appointment - helpful staff keeping us up to speed and updated right through the process.

17 December 2021

service

5

Great customer service

17 December 2021

service

5

Great service,always courteous,very attentive and friendly.

15 December 2021

service

5

basically, service over and above the call of duty ... they went the extra mile to help me.

14 December 2021

service

5

Booking was easy. Service desk couldn't be more helpful and kept us constantly updated.

14 December 2021

service

5

Excellent communication.

13 December 2021

service

5

Attentive helpful staff

12 December 2021

service

5

Very friendly, concerned and helpful.

12 December 2021

sales

5

The Sales team were very helpful but not pushy.

11 December 2021

sales

5

Very pleasant staff. Especially Ed.

11 December 2021

sales

5

No pressure to purchase by team members. step by step guidance through the process.

10 December 2021

service

5

The Engineers, fitters and Service Staff are fully trained qualified Mini professional personnel. I trust the engineers and know that they will carry out work on my vehicle as if it were their own.

10 December 2021

sales

5

Edward was knowledgable during the sale as we had no experience of an electric car. He kept us up to date with the delivery and has called since to ensure all is ok. Upon collection he provided a good handover and explained all the features. Thanks

09 December 2021

sales

5

My experience was only with Jordan but she was brilliant throughout the whole process and has created a great lasting impression of the Mini brand. Jordan worked hard to get me the car of my dreams within budget. Collection was quick and efficient.

09 December 2021

sales

5

Every aspect of the sales journey was enjoyable

08 December 2021

service

5

Friendly and efficient staff

07 December 2021

service

5

Excellent service with great staff. Always helpful with an excellent customer service attitude.

06 December 2021

service

5

Very professional and friendly service

06 December 2021

sales

5

We were attended to promptly.

06 December 2021

service

5

Service Dept very friendly

06 December 2021

service

5

The work was completed promptly, I was notified by phone when the car was ready for collection and it had been comprehensively valeted. A pleasant surprise.

05 December 2021

service

5

Helpful and attentive staff - especially in the service department. Jeremy and his team couldn't have done more.

05 December 2021

sales

5

Very polite ,knowledgeable about the product they were selling , unlike another garage that we visited ,we did not feel being pressurised into purchasing

04 December 2021

service

5

Quick and efficient with important feedback for the future. The super valet was an added bonus.

01 December 2021

sales

5

Kept in touch during long wait for delivery

01 December 2021

service

5

Everyone was very friendly, helpful and professional.

30 November 2021

service

5

Staff are friendly, approachable, and nothing is too much trouble. Price matched my recent MOT.

30 November 2021

service

5

They looked after me throughout. Although I am clinically extremely vulnerable I felt safe in the showroom.

27 November 2021

service

5

The issue was dealt with speedily and efficiently and in a courteous manner.

27 November 2021

sales

5

Edward Hall at Mini Stratstone, Harrogate, was professional, knowledgeable, friendly and easy to talk to throughout. He made the whole process a pleasure from start to finish.

24 November 2021

service

5

Customer service is excellent. Staff are very helpful and friendly and kept me informed along the way. My mini was taken care of and returned to me in pristine condition.

24 November 2021

service

5

The service team are so professional and helpful. They are as good as you can get.

24 November 2021

service

4

Staff were friendly and helpful

24 November 2021

sales

5

Great communication and was kept up to date at all times with the progress of my new car.