Callum helped it all run smoothly
Everything explained clearly including going through paperwork
The staff and service I got at your BMW garage was excellent, they kept me up to date and informed.
No issues at all
All helpful and following the rules !!!
No issues encountered at all. A very smooth process
Had MOT done using the while you wait service. Sat in an individual sanitised booth. MOT took exactly how long they'd said it would (1.5hrs) including free car wash.
Excellent as always
Good protocols and procedures during Covid to ensure felt safe and still able to get the information required.
Great Salesman - Callum Nolson
Aaron - he took care of the negotiations and delivery process from start to finish.
Matthew kept me up dated on everything
Callum was really helpful throughout the whole buying process
Everything ran so smoothly and it was a pleasure
They gave me a car to use whilst mine was being serviced and overall great service
The staff were very friendly and explained what needed doing to my Mini Cooper. It is 14 years old and needed a lot of work to bring it up to standard. The cost of repairs was more than expected but it has noticeably improved its performance.
I was able to get an appointment on a weekend, as an essential worker this was important to me. The staff were super friendly, social distancing was observed and it was clear the health and safety of both staff and customers was important
Matthew Ireland kept us fully informed on the progress of the work being carried out on our car. He provided daily updates and always explained the work being undertaken in an understandable way.
the videos sent beforehand were v helpful and made driving away easier. everything was organised and arranged beforehand. the car is wonderful. i had a query afterwards and this was promptly answered by Sophie.
The whole process was professional / informative which considering the current circumstances is an achievement in itself.
Excellent customer service.
Happy with results
Fantastic service provided by Matthew, he went above and beyond for us.
Nothing was too much trouble for Stratstone Harrogate and in particular for the person who sold us our vehicle - she proved to be very knowledgable and was with us for the whole journey.
No problems,everything done as promised.
In these difficult times I couldn't expect a better service
Difficult times in the midst of lockdown, but the process was as smooth as it could be under the circumstances. Paperwork was minimised, and as much as could be was completed virtually. The handover videos are very good.
Everything that needed doing was explained and I had every confidence in your friendly and helpful staff
Great salesman thank you to Callum Nolson at Stratstones Harrogate
The service manager who I dealt with on the day was exceptional. Very efficient, organised and friendly. I am sorry I cannot remember her name but she organised my wait in a Covid secure booth and was really informative and helpful.
Laura was excellent!
Efficient and helpful team.
Always treated well
I purchased my Mini following the end of the first lockdown period for Covid 19. The Centre was Covid 19 secure and the process was handled with out any concerns on my part. The salesman (Callum) was very professional knew his product extremely well
Perfectly satisfied with everything they have done especially during Covid period.
Sophie the person that dealt with me on the purchase was very efficient, doing exactly what she promised.
It all went according to plan