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OUR CUSTOMER REVIEWS.
SERVICE
5.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
183 ratings and 151 comments received in the last 90 days.
06 May 2026
Good communication and speedy conclusion of the sale. Support provided at all stages as needed
05 May 2026
Smooth transition start to finish with Alex, he was great.
04 May 2026
professional, friendly and good communication. Dana was both friendly and professional. Kept in touch and kept her word.
03 May 2026
Dana was lovely and made sure she knew what I wanted. Thank you for making it an easy decision and experience.
03 May 2026
Amazing customer service from the team, especially Dana who went above and beyond to get me what I wanted. All done seemlessly, highly recommend. 5 star service
03 May 2026
Fast, efficient and friendly service.
29 April 2026
Good knowledge and advice, kept us up to date with progress, helpful and communicative. Painless handover.
28 April 2026
The salesperson was helpful and friendly and explained everything very well. Answered any questions I had quickly.
27 April 2026
Very low key (.don't underestimate this), no pressure friendly service from the Harrogate Centre.
15 April 2026
Extremely helpful with attention to detail
14 April 2026
Dana, was so helpful and knowledgeable about the Mini range. Nothing was too much trouble, and her manager Callum, worked hard behind the scenes to ensure my experience was brilliant.
12 April 2026
Excellent experience buying the car.
09 April 2026
Consistent with experience of service provided
08 April 2026
There was some slight communication issues but they were corrected and sorted promptly
08 April 2026
Professional friendly service Dana in particular was very knowledgeable / personable. Area for improvement is the duplication of documents in the purchasing process via email and the multiple apps for money transfer. Difficult keep track
07 April 2026
sales room was clean, lots of cars to see. nothing was too much for the staff
06 April 2026
Great up to the point of picking up the car, then no follow up apart from requests to complete survey
04 April 2026
From entering the showroom we were warmly greeted by all staff. We were introduced to Jack our Sales Executive who offered us coffee and told us all we needed to know and built the new car up for me, providing a first class service.
03 April 2026
Car came on time and excellent communication throughout
02 April 2026
Everything was very easy and great service
02 April 2026
Very attentive staff and keen to take time to explain how an electric mini actually works
01 April 2026
Perfect start to finish
31 March 2026
The sales associate Ben Killick was excellent.
30 March 2026
Very friendly, warm and helpful members of staff. Informative and attentive. Daniel was great as was Andy. The experience at the handover day was really nice and made to feel like a really special moment.
29 March 2026
Sales personnel very professional, answered all my questions and delivered on time.
26 March 2026
Overall a very good & efficient service. Dana always got back to me promptly.
25 March 2026
Everyone I met was very helpful and responsive, Aj in particular.
25 March 2026
The process from start to finish was seamless. Dana provided an outstanding level of customer service and was an effective communicator, ensuring I was kept in the picture at all times, making for a wonderful experience on all levels.
24 March 2026
Daniel kept in touch with me throughout the car ordering process.
24 March 2026
The staff at Stratstone are brilliant especially Daniel. No query is too much trouble to answer.
23 March 2026
Competent and knowledgable sales person
15 March 2026
Incredible. Customer service. Always there when I had questions. Seamless. AJ was the best
13 March 2026
On handover of our new MINI, we were given 1 physical key and a set-up card to activate a digital key. The latter cannot be activated on our model of mobile phones and, as must be the case for a percentage of MINI drivers, (continued below)
11 March 2026
staff very helpfull
09 March 2026
Although very satisfied first time I opened the petrol colour coded cover it fell off on the floor which wasn't great
08 March 2026
Good communication and advice
07 March 2026
Having turned up with no appointment, Daniel made time for us and arranged for us to test drive and spend time with us to discuss best options on the cars spec.
06 March 2026
Good service from Alex Acklam.
02 March 2026
Great sales team. Prompt delivery of my new mini
28 February 2026
Mostly straightforward buying experience
28 February 2026
Very easy and hassle free process to buy
24 February 2026
Everything was going well then I found out I had an extra payment to pay which should have been made much clearer
21 February 2026
alex was great, for once not a pushy sales person.
21 February 2026
Great, friendly & super helpful service from Dana & Jordan.
20 February 2026
Alex Acklam was fab! Best car salesman my husband and I ahev ever dealt with. Not pushy, but was clued up with the car ebing bought and went out his way to help with questions when we needed bits answering.
17 February 2026
Excellent staff, so helpful and informative, went out of their way to help and got a deal I couldn't refuse. TY
16 February 2026
Sales staff were welcoming and knowledgeable. Daniel was very communicative during delivery process - called when he said he would and was very reliable. We felt in safe hands.
06 May 2026
All worked to plan and I was kept informed on progress during the service visit
04 May 2026
Good service and staff very helpful. Dom was excellent.
04 May 2026
Fully informed. Helpful team
29 April 2026
staff very good and very efficient service
28 April 2026
You did the service on my minie and it was amazing
28 April 2026
Harrogate couldn't be better. so helpful. always go above and beyond to provide brilliant service.
27 April 2026
Great service
26 April 2026
Excellent personalised service - staff were lovely and very helpful.
24 April 2026
Jess who i fralt with friendly and efficient.
23 April 2026
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23 April 2026
My mini needed a Mot, l decided to wait, l was given a coffee and magazine while l waited, staff was lovely
21 April 2026
Very pleased with the ultimate outcome of the repair work
21 April 2026
Great service, everything done as requested. Staff very helpful as always.
20 April 2026
Kept informed throughout and work done quickly as I needed to wait for it to be done.
20 April 2026
All sorted quickly.
20 April 2026
Always a great experience.
19 April 2026
Efficient and courteous service
17 April 2026
Attentive, informative and timely service from Dom
15 April 2026
Efficient and friendly
14 April 2026
Happy with the service from reception staff and work completed - just not the price!??
13 April 2026
Didn't have part so needed to rebook
12 April 2026
Flawless service, attentive, thorough and informed.
10 April 2026
Friendly and efficient.
10 April 2026
Quick and supportive service. I felt issues were communicated well.
10 April 2026
Friendly service, especially important when you opt for the While You Wait option. Work required fully explained by Ryan. Very nice to see him as he usually works elsewhere.
09 April 2026
It would have been 5 but I got a call yesterday letting me know I need my brake fluid sorting out. I explained I'd had this done the day before, I was asked to check if the system had updated itself in my car or I would need to bring my car in again
09 April 2026
Great service & quick
08 April 2026
Great service and friendly staff.
03 April 2026
Great customer service from Dominic just let down by tyre pressures not being quite right at completion. Front and back were the same.
02 April 2026
Friendly , professional, knowledgeable and nothing too much trouble
02 April 2026
The Mini repair service center has taken very good care of my car.
02 April 2026
Jess was excellent throughout my time at Mini
31 March 2026
Polite staff and efficient and thorough service
31 March 2026
Good service very convenient
31 March 2026
Was promised email with list of docs required to order new key but must have slipped service desk staff members mind as never received.
30 March 2026
Very happy with the Service I received looked after very well while I waited tea provided .
30 March 2026
Jess provided a very efficient first class service.
27 March 2026
Smooth process
27 March 2026
Very helpful
26 March 2026
Excellent professional and welcoming all round service
24 March 2026
excellent and friendly service from all concerned
23 March 2026
Good timely polite service treat like a valued customer
21 March 2026
Very efficient and friendly
21 March 2026
My private number plates were put into my new car within minutes
19 March 2026
Everything fixed and more with no delays
19 March 2026
Brilliant service, very helpful colleagues.
18 March 2026
Efficient and beyond expectations
17 March 2026
Excellent from start to finish, friendly and professional.
16 March 2026
Service is always good everybody is cheerful and friendly. Ryan was very helpful when I couldn't get home , he arranged to get me home . above and beyond many thanks . I love it when my car gets washed and hoovered !
16 March 2026
Wrong car ordered Gardex not done properly had to take baxkb
16 March 2026
Great service
16 March 2026
My car had been scraped on the back bumper when I collected it
15 March 2026
The service advisor was very helpfull in advising me what needed doing . The pricing was fair and we will be returning to have the work carried out within the next week.
15 March 2026
Efficient booking process and warm customer service. The job was completed to time and as described.
14 March 2026
Very pleased with my mini service at Stratstone. Found it difficult to understand the mechanics vocal video.
14 March 2026
Great from booking to the excellent service staff to picking my shiny clean mini up.
14 March 2026
Fantastic team that sorted out a problem with my car
12 March 2026
Great experience. Harry
12 March 2026
My experience is always singularly felicitous. The staff manifest remarkable perspicacity and an indefatigably conscientious approach to every interaction. Erudite and punctilious as always.
11 March 2026
Excellent service from friendly, helpful staff.
10 March 2026
I had no complaints
10 March 2026
Friendly, Professional service with a smile
10 March 2026
Work done within time agreed, additional work carried out too.
09 March 2026
Always excellent and friendly service
09 March 2026
Easy to deal with the service department at the dealership directly. Service department were polite, friendly and accommodating.
09 March 2026
Professional & friendly service provided by Jess
09 March 2026
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08 March 2026
Excellent service !
07 March 2026
Everyone at Mini Stratstone is super polite and customer focused.
03 March 2026
Good customer service
03 March 2026
Easy to book in and small issue with invoice was sorted quickly and efficiently
03 March 2026
Always a great service from Stratstone Mini Harrogate. Ryan is a credit to the dealership. Would always recommend to fellow Mini owners.
02 March 2026
Warm welcome. Discussion over parts needed for repair. Work was done there and then. I was offered a coffee whilst I waited - lovely touch.
01 March 2026
Stratstone Mini Harrogate staff always very helpful.
01 March 2026
Friendly and professional service.
01 March 2026
Great customer service. Good communications. All very helpful.
28 February 2026
All stages ran smoothly and well. Staff in all events from breakdown person to in house staff to rental helpful and kind. (other than panic re getting rental). Brand new car/no reason why car would not recharge/explanation?
26 February 2026
Rear wiper control supposedly fixed and payed for, when we got home it was found not to be fixed.
26 February 2026
Ryan was amazing, really helpful and understanding. I really enjoyed the video that the engineer provided, it was very thorough and reassuring.
25 February 2026
I was an unexpected caller on what I gather was a v v busy day. I was treated very courteously particularly as I had limped to the dealership with a punctured tyre. Dominic in service managed to sort it satisfactorily
25 February 2026
Jess was welcoming and professional.
25 February 2026
Hassle free experience and Ryan very polite and helpful from start to finish. Went the extra mile to show me a car in parking bay which was the colour I'd ordered for my new Mini last week but hadn't yet seen.
24 February 2026
Excellent experience with Dom Golding. Very well looked after while my car was in having some work done. Was given a space to work while I waited, was offered hot drinks, made to feel very comfortable.
24 February 2026
Dom on the reception team helpful and friendly did what said would do
24 February 2026
Great service and very helpful
24 February 2026
Friendly and professional service
23 February 2026
Excellent service
21 February 2026
Friendly, professional staff.
20 February 2026
Friendly helpful staff, clear pricing
19 February 2026
I have sent a request to mini assistance to reimburse my onward travel expenses with no response. I also received the car back with zero miles of fuel remaining and dirty hand prints on the interior.
19 February 2026
Although I was an hour early for my appointment I was treated very courteously by all the staff (also given a coffee) and my car was ready by lunchtime, very clean, inside and out.
17 February 2026
Great customer service logging car in and getting courtesy car. Great information regarding car check and update.
17 February 2026
From arriving, dropping the car, collecting the courtesy car to finally collecting the car after the service and MOT everything was smooth and efficient
17 February 2026
Both Ben, my original contact when buying the car and Jess on Service Reception, were both extremely helpful, knowledgeable and completely reassuring throughout the experience.
15 February 2026
Your personalised introductions and how you make us feel at home and if you wait for your car they keep you connected
14 February 2026
Very satisfied with centre, staff very friendly and everything done as requested.
14 February 2026
Too expensive for a brake fluid and air filter change. £30 insurance charge for courtesy car is outrageous
14 February 2026
Great friendly staff
14 February 2026
Friendly customer service and was kept updated during my car's service. Was able to work in the comfortable reception area using the WiFi and was offered free refreshments
13 February 2026
Great service
13 February 2026
Terrific as always
12 February 2026
Excellent service from Dom at Stratstone in Harrogate
12 February 2026
great service car was ready , washed and parked awaiting my arrival. only slight complaint was no fuel in loan car and my car needed the expansion tank topping up, at all
FIND Stratstone Harrogate.
Address
- Wetherby Road, Harrogate, HG3 1DH
Opening Hours
- Mon–Fri:09:00 - 18:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 0142 3205167
Harrogate as well as surrounding areas including Ripon, Knaresborough, Ilkley and Wetherby
Address
- Wetherby Road, Harrogate, HG3 1DH
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:08:30 - 13:00
- Sun:Closed
Phone
- 0142 3205170
Harrogate as well as surrounding areas including Ripon, Knaresborough, Ilkley and Wetherby
06 May 2026
Couldn't fault our experience with Alex and other members of the team. Alex was very helpful and thorough with our choice of Mini without feeling rushed or pressured. Very friendly and informative.