OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
180 ratings and 124 comments received in the last 90 days.
20 January 2026
Both AJ and Jordan were fantastic and extremely helpful throughout the whole process.They could not do enough to help both my wife and I as we purchased two cars from them.
03 January 2026
No sales BS!
01 January 2026
Only a small site but very clean and tidy We did not have long to wait for any of our appointments A very pleasurable experience
28 December 2025
The car was easily found to my specifications
24 December 2025
Very helpful no complaints
20 December 2025
I wasn't actually intending to buy - however Callum Nolson was so helpful showing me different models and explaining everything with no pressure whatsoever that I decided to go ahead. Ben Killick has also been extremely helpful and patient.
17 December 2025
Seamless process helped by Chris Boyce
16 December 2025
Ben was fantastic - quick to reply to messages and gave me clear answers to all of my questions. My service felt personalised and there was no issue with collecting my car at my preferred time.
16 December 2025
The vehicle was handed over to us and Alex fully explained all the vehicle
31 January 2026
Efficient and friendly service
29 January 2026
kept me informed and completed quickly
29 January 2026
Friendly staff. Car valeted.
28 January 2026
Staff were very friendly and informative and the service was completed within the time stated.
27 January 2026
I didn't get time to read the report on the day, and I wasn't informed about the driver side rear tyre. Upon reading the report this tyre was marked as amber when this tyre was changed in November 2025. I have proof this was changed at York Mini
26 January 2026
Fixed my issue but were unable to valet the car as promised.
26 January 2026
Friendly and very helpful staff. Your needs are sorted in no time when you hand over your keys. Thanks to those people in the workshop and the front line staff.
25 January 2026
Excellent customer service!
24 January 2026
Excellent service
24 January 2026
Staff are so helpful, friendly and supportive.
FIND Stratstone Harrogate.
Address
- Wetherby Road, Harrogate, HG3 1DH
Opening Hours
- Mon–Fri:09:00 - 18:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 0142 3205167
Harrogate as well as surrounding areas including Ripon, Knaresborough, Ilkley and Wetherby
Address
- Wetherby Road, Harrogate, HG3 1DH
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:08:30 - 13:00
- Sun:Closed
Phone
- 0142 3205170
Harrogate as well as surrounding areas including Ripon, Knaresborough, Ilkley and Wetherby
31 January 2026
All straight forward and easy process. With plenty of clear explanations. Listened to my needs and I am very satisfied with the process and more importantly my new car.