About Your Local MINI Retailer | Stratstone Harrogate

OUR CUSTOMER REVIEWS.

SERVICE

5.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

172 ratings and 129 comments received in the last 90 days.

02 March 2026

Great sales team. Prompt delivery of my new mini

28 February 2026

Very easy and hassle free process to buy

28 February 2026

Mostly straightforward buying experience

24 February 2026

Everything was going well then I found out I had an extra payment to pay which should have been made much clearer

21 February 2026

Great, friendly & super helpful service from Dana & Jordan.

21 February 2026

alex was great, for once not a pushy sales person.

20 February 2026

Alex Acklam was fab! Best car salesman my husband and I ahev ever dealt with. Not pushy, but was clued up with the car ebing bought and went out his way to help with questions when we needed bits answering.

17 February 2026

Excellent staff, so helpful and informative, went out of their way to help and got a deal I couldn't refuse. TY

16 February 2026

Sales staff were welcoming and knowledgeable. Daniel was very communicative during delivery process - called when he said he would and was very reliable. We felt in safe hands.

10 February 2026

Excellent service from start to finish

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05 February 2026

Very good sales team, personable but not pushy

03 February 2026

Great service and great communication. Daniel who I dealt with at the harrogate branch was brillant.

03 February 2026

The sales people were: informative patient very friendly had good communication skills understood our requirements were accommodating of our situation gave us time to assimilate information provided kept us in touch with progress.

02 February 2026

Personal friendly help and quick. Staff were keen to make sure all went well.

31 January 2026

All straight forward and easy process. With plenty of clear explanations. Listened to my needs and I am very satisfied with the process and more importantly my new car.

20 January 2026

Both AJ and Jordan were fantastic and extremely helpful throughout the whole process.They could not do enough to help both my wife and I as we purchased two cars from them.

03 January 2026

No sales BS!

01 January 2026

Only a small site but very clean and tidy We did not have long to wait for any of our appointments A very pleasurable experience

28 December 2025

The car was easily found to my specifications

24 December 2025

Very helpful no complaints

20 December 2025

I wasn't actually intending to buy - however Callum Nolson was so helpful showing me different models and explaining everything with no pressure whatsoever that I decided to go ahead. Ben Killick has also been extremely helpful and patient.

17 December 2025

Seamless process helped by Chris Boyce

16 December 2025

The vehicle was handed over to us and Alex fully explained all the vehicle

16 December 2025

Chris Boyce

16 December 2025

Ben was fantastic - quick to reply to messages and gave me clear answers to all of my questions. My service felt personalised and there was no issue with collecting my car at my preferred time.

03 March 2026

Always a great service from Stratstone Mini Harrogate. Ryan is a credit to the dealership. Would always recommend to fellow Mini owners.

03 March 2026

Easy to book in and small issue with invoice was sorted quickly and efficiently

03 March 2026

Good customer service

02 March 2026

Warm welcome. Discussion over parts needed for repair. Work was done there and then. I was offered a coffee whilst I waited - lovely touch.

01 March 2026

Stratstone Mini Harrogate staff always very helpful.

01 March 2026

Great customer service. Good communications. All very helpful.

01 March 2026

Friendly and professional service.

28 February 2026

All stages ran smoothly and well. Staff in all events from breakdown person to in house staff to rental helpful and kind. (other than panic re getting rental). Brand new car/no reason why car would not recharge/explanation?

26 February 2026

Ryan was amazing, really helpful and understanding. I really enjoyed the video that the engineer provided, it was very thorough and reassuring.

26 February 2026

Rear wiper control supposedly fixed and payed for, when we got home it was found not to be fixed.

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25 February 2026

Hassle free experience and Ryan very polite and helpful from start to finish. Went the extra mile to show me a car in parking bay which was the colour I'd ordered for my new Mini last week but hadn't yet seen.

25 February 2026

I was an unexpected caller on what I gather was a v v busy day. I was treated very courteously particularly as I had limped to the dealership with a punctured tyre. Dominic in service managed to sort it satisfactorily

25 February 2026

Jess was welcoming and professional.

24 February 2026

Great service and very helpful

24 February 2026

Excellent experience with Dom Golding. Very well looked after while my car was in having some work done. Was given a space to work while I waited, was offered hot drinks, made to feel very comfortable.

24 February 2026

Friendly and professional service

24 February 2026

Dom on the reception team helpful and friendly did what said would do

23 February 2026

Excellent service

21 February 2026

Friendly, professional staff.

20 February 2026

Friendly helpful staff, clear pricing

19 February 2026

I have sent a request to mini assistance to reimburse my onward travel expenses with no response. I also received the car back with zero miles of fuel remaining and dirty hand prints on the interior.

19 February 2026

Although I was an hour early for my appointment I was treated very courteously by all the staff (also given a coffee) and my car was ready by lunchtime, very clean, inside and out.

17 February 2026

Great customer service logging car in and getting courtesy car. Great information regarding car check and update.

17 February 2026

From arriving, dropping the car, collecting the courtesy car to finally collecting the car after the service and MOT everything was smooth and efficient

17 February 2026

Both Ben, my original contact when buying the car and Jess on Service Reception, were both extremely helpful, knowledgeable and completely reassuring throughout the experience.

15 February 2026

Your personalised introductions and how you make us feel at home and if you wait for your car they keep you connected

14 February 2026

Very satisfied with centre, staff very friendly and everything done as requested.

14 February 2026

Great friendly staff

14 February 2026

Too expensive for a brake fluid and air filter change. £30 insurance charge for courtesy car is outrageous

14 February 2026

Friendly customer service and was kept updated during my car's service. Was able to work in the comfortable reception area using the WiFi and was offered free refreshments

13 February 2026

Terrific as always

13 February 2026

Great service

12 February 2026

great service car was ready , washed and parked awaiting my arrival. only slight complaint was no fuel in loan car and my car needed the expansion tank topping up, at all

12 February 2026

Excellent service from Dom at Stratstone in Harrogate

11 February 2026

Efficient and professional members of staff at the customer interface

11 February 2026

Service was excellent, my car was finished earlier than expected very pleasant staff.

10 February 2026

5 star , completely satisfied. Car checked over with walk round video which was great . Great job done thank you.

10 February 2026

Good communication and great customer service

08 February 2026

Jess, was just so helpful

07 February 2026

Excellent customer service. I sat and waited for the break fluid change to be done, this was done quickly and my car was washed and vacuumed before being given back to me.

07 February 2026

My wife has the mini and I have an Audi but I'm not usually impressed with main dealerships. They're usually arrogant, elitist and expensive. However, Stratstone Mini in Harrogate were a breath of fresh air. Courteous, wonderfully friendly and obligi

05 February 2026

Staff were friendly & helpful. Especially Gemma.

04 February 2026

Usual great friendly service

03 February 2026

Work carried out was done within the time given x I was given a cup of coffee while I waited and read my book ??

02 February 2026

I felt that the charge for an oil change plus filter was very expensive- £371.00

31 January 2026

Efficient and friendly service

29 January 2026

Friendly staff. Car valeted.

29 January 2026

kept me informed and completed quickly

28 January 2026

Staff were very friendly and informative and the service was completed within the time stated.

27 January 2026

I didn't get time to read the report on the day, and I wasn't informed about the driver side rear tyre. Upon reading the report this tyre was marked as amber when this tyre was changed in November 2025. I have proof this was changed at York Mini

26 January 2026

Friendly and very helpful staff. Your needs are sorted in no time when you hand over your keys. Thanks to those people in the workshop and the front line staff.

26 January 2026

Fixed my issue but were unable to valet the car as promised.

25 January 2026

Excellent customer service!

24 January 2026

Excellent service

24 January 2026

Staff are so helpful, friendly and supportive.

23 January 2026

Dominic went above and beyond to help. Polite, friendly and professional.

23 January 2026

Good service and I was kept informed

22 January 2026

Booked a while you wait service and it was very prompt. We had left the garage but were texted/ phoned to advise that the car was ready.

22 January 2026

Team got me in at short notice and were fabulous

22 January 2026

Car seat was left with large oil stain on fabric. Had to return to Stratstone . Still not removed so a further visit is booked.Carpets left dirty

21 January 2026

I was completely satisfied with everything

21 January 2026

Customer service team were both friendly and efficient. Very pleased with the service

21 January 2026

Harrogate Stratstone Mini is always a pleasure to visit - very friendly and professional staff. A shout out to Dominic who booked my car in and Neil who was exemplary and looked after me throughout, making the whole experience top notch. ??

20 January 2026

Appointment time readily available, work that was to be done explained and questions answered.Feedback after work communicated well, and car cleaned!

20 January 2026

Brilliant service very helpful

20 January 2026

Well organised and efficient service.

20 January 2026

Completed in good time

19 January 2026

Courteous staff.dealt with me quickly.

19 January 2026

clear communication by Jess the service agent. informed me of updates and finishing the work in a timely manner which helped as I live several miles from Harrogate. Offered a wash and hoover. Gave good and clear information and options for the out of

19 January 2026

Efficient and friendly service, with everything very well explained.

19 January 2026

No facility for plug in electric charging point

19 January 2026

Don was very good helping me

18 January 2026

As always staff very friendly and helpful. I saw Dominic and Jess when I brought my car in for it's MOT. Pleasant seating area with magazines and nice coffee.

18 January 2026

Good information and communication. Thorough action and good feedback on concerns.

18 January 2026

Good service

18 January 2026

Kept informed all the way through the process and Dominic was always friendly

18 January 2026

Good communication and clear information about the mini

14 January 2026

Jess dealt with everything most efficiently. I was completely happy with everything. No worries at all.

14 January 2026

The feedback was dissappointing. The vehicle survey said that the rear brake shoes were starting to wear and this was mentioned when I collected the vehicle. What was not mentioned was that there was no repair kit. No space left here to comment more!

14 January 2026

Jess was brilliant. The problem was rectified and the third party was dealt with satisfactorily.

13 January 2026

Efficient and polite

13 January 2026

Lovely welcome and clear explanations of work needed.

12 January 2026

I found my personal settings were not present when I collected the car. When I asked the service desk about this they said it would happen during service and I could reset. I was offended by their patronising response. I nearly had an accident too

12 January 2026

You always give a very good customer service. I have always been impressed However I was extremely surprised at the Cost. It iszmuch more than I have ever paid. Given the cost of living it means. That everyone has to watch their budget. I

11 January 2026

Very welcoming and friendly staff. Car serviced and ready in a very timely manner despite me arriving a little late.

10 January 2026

All was well

09 January 2026

Jess was welcoming and very helpful.

07 January 2026

Great thorough service

07 January 2026

Excellent service

05 January 2026

Fantastic service , from start to finish

05 January 2026

Staff attention to client is excellent always as is the work undertaken

03 January 2026

Jess talked me through the process and answered all my queries. She was very friendly and helpful

29 December 2025

I was kept informed and was provided with a Courtesy car when there was an issue that arose with my car.

22 December 2025

All work carried out to my satisfaction

21 December 2025

Always helpful and polite

20 December 2025

All went smoothly. Kept informed as to what works were required. Appreciated the clean too!

20 December 2025

This time was very good but 2 previous visits left issues.

18 December 2025

Neil was very helpful and resolved the water ingress problem more quickly than I expected

16 December 2025

Good team

15 December 2025

What needed to be done was completed quickly and efficiently. Polite service

15 December 2025

Friendly, professional and timely service.

15 December 2025

Job completed in good time, courtesy car provided for the day, car had a clean too - excellent

12 December 2025

2 follow up phone calls querying replacement front discs and pads from the first health check after the job had been done and paid for.

12 December 2025

Always operate an efficent customer friendly service.

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Stratstone Harrogate.

Address

Wetherby Road, Harrogate, HG3 1DH

Opening Hours

Mon–Fri:09:00 - 18:00
Sat:09:00 - 17:00
Sun:10:00 - 16:00

Phone

0142 3205167

Map

Areas served

Harrogate as well as surrounding areas including Ripon, Knaresborough, Ilkley and Wetherby

View map

Address

Wetherby Road, Harrogate, HG3 1DH

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:08:30 - 13:00
Sun:Closed

Phone

0142 3205170

Map

Areas served

Harrogate as well as surrounding areas including Ripon, Knaresborough, Ilkley and Wetherby

View map