About Your Local MINI Retailer | Stratstone Harrogate

OUR CUSTOMER REVIEWS.

SERVICE

5.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

156 ratings and 123 comments received in the last 90 days.

20 June 2026

Helpful, friendly service that made the whole experience smooth and stress free.

17 June 2026

From taking a test drive, to collecting my new cooper JCW.. I was highly impressed with the service I was given by Jack at Harrogate Mini.. I know I can be a little bit painful when buying a new car, but all my needs were met with professionalism..

16 June 2026

From walking into stratstone mini in Harrogate everything was perfect Dana was very welcoming and also very kind, Dana understood everything about Motability as I was very new to the scheme she was very calm and every question was covered

11 June 2026

Ben was knowledgeable and when I collected the car he said that if I had any questions then contact him. I emailed and left 2 messages and he never responded. He needs to understand that the after sales service is important too

05 June 2026

Service was great!

31 May 2026

Excellent customer service from the 24hr test drive set up to the collection of the new car. Dana was amazing - did what she said she would when she said she would.

22 May 2026

Dana v straightforward and knowledgeable

19 May 2026

I was extremely well looked after from my first visit to browse all the way through to receiving my new Mini

19 May 2026

The staff were excellent, start to finish and the whole experience was very profesional.

19 May 2026

The garage was very professional and kept me informed all the time

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18 May 2026

Alex was superb and extremely helpful and knowledgeable.

17 May 2026

Helpful and efficient, Jack at Stratstone Harrogate was great.

17 May 2026

Great service start to finish. Took time to listen to what I wanted and advised accordingly.

16 May 2026

From the initial enquiry through to driving away I was very happy with the service and communication throughout.

15 May 2026

Fantastic service again from MINI. A particular thank you to Ben for going above and beyond by providing me with his company car as a courtesy car when we unexpectedly were without a car in the household before the new MINI arrived!

14 May 2026

Salesman Ben was very helpful and made the whole experience very enjoyable.

07 May 2026

we where completely satisfied from the first visit to the showroom to the day I collected the car . Jack was very informative and kept me informed with proceedings, nothing was too much trouble him. A real credit to Stratstone . all star rating .

06 May 2026

Couldn't fault our experience with Alex and other members of the team. Alex was very helpful and thorough with our choice of Mini without feeling rushed or pressured. Very friendly and informative.

06 May 2026

Good communication and speedy conclusion of the sale. Support provided at all stages as needed

05 May 2026

Smooth transition start to finish with Alex, he was great.

04 May 2026

professional, friendly and good communication. Dana was both friendly and professional. Kept in touch and kept her word.

03 May 2026

Amazing customer service from the team, especially Dana who went above and beyond to get me what I wanted. All done seemlessly, highly recommend. 5 star service

03 May 2026

Fast, efficient and friendly service.

03 May 2026

Dana was lovely and made sure she knew what I wanted. Thank you for making it an easy decision and experience.

29 April 2026

Good knowledge and advice, kept us up to date with progress, helpful and communicative. Painless handover.

28 April 2026

The salesperson was helpful and friendly and explained everything very well. Answered any questions I had quickly.

27 April 2026

Very low key (.don't underestimate this), no pressure friendly service from the Harrogate Centre.

15 April 2026

Extremely helpful with attention to detail

14 April 2026

Dana, was so helpful and knowledgeable about the Mini range. Nothing was too much trouble, and her manager Callum, worked hard behind the scenes to ensure my experience was brilliant.

12 April 2026

Excellent experience buying the car.

09 April 2026

Consistent with experience of service provided

08 April 2026

Professional friendly service Dana in particular was very knowledgeable / personable. Area for improvement is the duplication of documents in the purchasing process via email and the multiple apps for money transfer. Difficult keep track

08 April 2026

There was some slight communication issues but they were corrected and sorted promptly

07 April 2026

sales room was clean, lots of cars to see. nothing was too much for the staff

06 April 2026

Great up to the point of picking up the car, then no follow up apart from requests to complete survey

04 April 2026

From entering the showroom we were warmly greeted by all staff. We were introduced to Jack our Sales Executive who offered us coffee and told us all we needed to know and built the new car up for me, providing a first class service.

03 April 2026

Car came on time and excellent communication throughout

02 April 2026

Everything was very easy and great service

02 April 2026

Very attentive staff and keen to take time to explain how an electric mini actually works

01 April 2026

Perfect start to finish

31 March 2026

The sales associate Ben Killick was excellent.

30 March 2026

Very friendly, warm and helpful members of staff. Informative and attentive. Daniel was great as was Andy. The experience at the handover day was really nice and made to feel like a really special moment.

29 March 2026

Sales personnel very professional, answered all my questions and delivered on time.

26 March 2026

Overall a very good & efficient service. Dana always got back to me promptly.

21 June 2026

Thank you for making the service of my car very smooth. Jess went above and beyond to make sure I was well looked after she's a credit to mini company Thanks again Jess.

20 June 2026

Jess was so helpful and accommodating when helping us get our mini battery replaced quickly.

20 June 2026

Clear, prompt feedback on the car service outcome. Staff provide excellent customer service

19 June 2026

Service was rapid and completely solved the problem

16 June 2026

The service was quick and the staff were helpful and informative

16 June 2026

Friendly and efficient

15 June 2026

Everything was completed satisfactorily.

15 June 2026

Excellent service from Dom

14 June 2026

Good attention by staff, comfortable waiting area and excellent feedback

13 June 2026

Staffs are not very friendly and helpful

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11 June 2026

Service ok but don't think the windscreen wipers got checked - system was down so bit tricky for the staff

11 June 2026

Really dissatisfied. Expensive Poor quality of service from stratstones policy on a poor quality product sold initially.

08 June 2026

Easy drop off and pick up and nice to have the car cleaned!!!

08 June 2026

Service department and front desk department did a great job in evaluating the engine problem and speedily and efficiently replaced the parts that had failed

07 June 2026

Always very efficient and helpful.

06 June 2026

Efficient and courteous service.

06 June 2026

Very Efficient and friendly but didn't update my service record on the car so still saying I need a service - has it actually been done???

06 June 2026

Everyone there was polite and helpful, the car received its check and was washed and ready at the allotted time. There were some hiccups over the dealership wifi having gone down as a result my service warning message is still coming up on the screen

03 June 2026

Jess from service centre has been very helpful and friendly sorting out a problem with the tyres. Hopefully it is now fixed thanks to her attention.

03 June 2026

Always professional and personable.

31 May 2026

Very helpful staff

30 May 2026

Great experience with the team and get things done effectively.

29 May 2026

Great service and staff very helpful

29 May 2026

I'm really impressed with the service I've received from Daniel and the team at Stratstone Mini Harrogate. Helping me pivot to a nearly new mini and anticipating my needs at all points.

22 May 2026

Super service as usual from service reception through to workshop. All good!

22 May 2026

Very easy to arrange and staff helpful

21 May 2026

Approachable and helpful staff. Clear communication. MOT carried out without problems.

21 May 2026

Excellent service from reception through to car mechanics always very obliging and happy to help nothing is ever too much trouble for all the staff

20 May 2026

Great service, but a little expensive for what it was

19 May 2026

Great service and friendly staff. Delivered what was promised.

17 May 2026

Issue with charging cap all dealt with in time frame given and was able to wait in comfortable area. Please with getting car cleaned too

15 May 2026

Nice front of house staff

15 May 2026

Easy to book, good experience on the day, car ready at time promised

15 May 2026

Good service, car done in good time. Receptionist polite and courteous. Glad of a clean and vac

14 May 2026

Very helpful

12 May 2026

Because Harrogate is the best Mini Service Centre I have ever visited. Don't get me wrong - they're all absolutely brilliant - it's just tat Harrogate is a cut above the rest. Special mention to Dom and Jess.

11 May 2026

Good comms

07 May 2026

The staff at my local dealership are amazing, so helpful, professional and friendly, definitely recommend!

06 May 2026

All worked to plan and I was kept informed on progress during the service visit

04 May 2026

Good service and staff very helpful. Dom was excellent.

04 May 2026

Fully informed. Helpful team

29 April 2026

staff very good and very efficient service

28 April 2026

You did the service on my minie and it was amazing

28 April 2026

Harrogate couldn't be better. so helpful. always go above and beyond to provide brilliant service.

27 April 2026

Great service

26 April 2026

Excellent personalised service - staff were lovely and very helpful.

24 April 2026

Jess who i fralt with friendly and efficient.

23 April 2026

My mini needed a Mot, l decided to wait, l was given a coffee and magazine while l waited, staff was lovely

21 April 2026

Very pleased with the ultimate outcome of the repair work

21 April 2026

Great service, everything done as requested. Staff very helpful as always.

20 April 2026

Kept informed throughout and work done quickly as I needed to wait for it to be done.

20 April 2026

Always a great experience.

20 April 2026

All sorted quickly.

19 April 2026

Efficient and courteous service

17 April 2026

Attentive, informative and timely service from Dom

15 April 2026

Efficient and friendly

14 April 2026

Happy with the service from reception staff and work completed - just not the price!??

13 April 2026

Didn't have part so needed to rebook

12 April 2026

Flawless service, attentive, thorough and informed.

10 April 2026

Friendly and efficient.

10 April 2026

Quick and supportive service. I felt issues were communicated well.

10 April 2026

Friendly service, especially important when you opt for the While You Wait option. Work required fully explained by Ryan. Very nice to see him as he usually works elsewhere.

09 April 2026

It would have been 5 but I got a call yesterday letting me know I need my brake fluid sorting out. I explained I'd had this done the day before, I was asked to check if the system had updated itself in my car or I would need to bring my car in again

09 April 2026

Great service & quick

08 April 2026

Great service and friendly staff.

03 April 2026

Great customer service from Dominic just let down by tyre pressures not being quite right at completion. Front and back were the same.

02 April 2026

Jess was excellent throughout my time at Mini

02 April 2026

The Mini repair service center has taken very good care of my car.

02 April 2026

Friendly , professional, knowledgeable and nothing too much trouble

31 March 2026

Was promised email with list of docs required to order new key but must have slipped service desk staff members mind as never received.

31 March 2026

Polite staff and efficient and thorough service

31 March 2026

Good service very convenient

30 March 2026

Jess provided a very efficient first class service.

30 March 2026

Very happy with the Service I received looked after very well while I waited tea provided .

27 March 2026

Very helpful

27 March 2026

Smooth process

26 March 2026

Excellent professional and welcoming all round service

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Stratstone Harrogate.

Address

Wetherby Road, Harrogate, HG3 1DH

Opening Hours

Mon–Fri:09:00 - 18:00
Sat:09:00 - 17:00
Sun:10:00 - 16:00

Phone

0142 3205167

Map

Areas served

Harrogate as well as surrounding areas including Ripon, Knaresborough, Ilkley and Wetherby

View map

Address

Wetherby Road, Harrogate, HG3 1DH

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:08:30 - 13:00
Sun:Closed

Phone

0142 3205170

Map

Areas served

Harrogate as well as surrounding areas including Ripon, Knaresborough, Ilkley and Wetherby

View map