OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
150 ratings and 107 comments received in the last 90 days.
04 August 2025
All went smoothly with no issues.
03 August 2025
Easy to set up test drive, Alex was very helpful and able to guide me through the whole process including making the handover seamless- very much appreciated
03 August 2025
nothing to fault
03 August 2025
As above
01 August 2025
The Stratstone salesman, Alex Acklam, was fantastic. Alex was helpful, polite, and patient, but the Mini paperwork that he had to work with was a nightmare! Alex's helpfulness and patience helped us through the mountain of forms.
01 August 2025
Overall excellent although there were some difficulties with the Mini paperwork.
29 July 2025
Very friendly people allways there to help
24 July 2025
AJ walked the extra mile, even arranged for me to be picked up from home. Very competent advice, also from his colleagues
21 July 2025
Pretty seamless. Car came in 2 weeks.
10 August 2025
All good
09 August 2025
Everything happened as expected
08 August 2025
Great customer service
05 August 2025
All the staff are incredible and super friendly - couldn't have asked for a better service!
02 August 2025
Staff very friendly and helpful - and professional. It is so reassuring to see staff who I have known over the years - who remembered me and my story
01 August 2025
Great service staff.
30 July 2025
Everything communicated effectively. Everyone really pleasant to deal with
30 July 2025
staff very helpful
28 July 2025
There was nothing wrong with the Stratsone Harrogate service. The problems were caused by the car.
23 July 2025
Easy to book the car in, friendly staff
09 August 2025
Nothing was too much trouble . Alex did a great job. I have to say the whole sales team seemed to be very busy with end of July 2025 sales so on occasions we felt a little rushed. I would have given 4.5 stars.