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OUR CUSTOMER REVIEWS.
SERVICE
5.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
190 ratings and 155 comments received in the last 90 days.
31 March 2026
The sales associate Ben Killick was excellent.
30 March 2026
Very friendly, warm and helpful members of staff. Informative and attentive. Daniel was great as was Andy. The experience at the handover day was really nice and made to feel like a really special moment.
29 March 2026
Sales personnel very professional, answered all my questions and delivered on time.
26 March 2026
Overall a very good & efficient service. Dana always got back to me promptly.
25 March 2026
The process from start to finish was seamless. Dana provided an outstanding level of customer service and was an effective communicator, ensuring I was kept in the picture at all times, making for a wonderful experience on all levels.
25 March 2026
Everyone I met was very helpful and responsive, Aj in particular.
24 March 2026
The staff at Stratstone are brilliant especially Daniel. No query is too much trouble to answer.
24 March 2026
Daniel kept in touch with me throughout the car ordering process.
23 March 2026
Competent and knowledgable sales person
15 March 2026
Incredible. Customer service. Always there when I had questions. Seamless. AJ was the best
13 March 2026
On handover of our new MINI, we were given 1 physical key and a set-up card to activate a digital key. The latter cannot be activated on our model of mobile phones and, as must be the case for a percentage of MINI drivers, (continued below)
11 March 2026
staff very helpfull
09 March 2026
Although very satisfied first time I opened the petrol colour coded cover it fell off on the floor which wasn't great
08 March 2026
Good communication and advice
07 March 2026
Having turned up with no appointment, Daniel made time for us and arranged for us to test drive and spend time with us to discuss best options on the cars spec.
06 March 2026
Good service from Alex Acklam.
02 March 2026
Great sales team. Prompt delivery of my new mini
28 February 2026
Mostly straightforward buying experience
28 February 2026
Very easy and hassle free process to buy
24 February 2026
Everything was going well then I found out I had an extra payment to pay which should have been made much clearer
21 February 2026
Great, friendly & super helpful service from Dana & Jordan.
21 February 2026
alex was great, for once not a pushy sales person.
20 February 2026
Alex Acklam was fab! Best car salesman my husband and I ahev ever dealt with. Not pushy, but was clued up with the car ebing bought and went out his way to help with questions when we needed bits answering.
17 February 2026
Excellent staff, so helpful and informative, went out of their way to help and got a deal I couldn't refuse. TY
16 February 2026
Sales staff were welcoming and knowledgeable. Daniel was very communicative during delivery process - called when he said he would and was very reliable. We felt in safe hands.
10 February 2026
Excellent service from start to finish
05 February 2026
Very good sales team, personable but not pushy
03 February 2026
Great service and great communication. Daniel who I dealt with at the harrogate branch was brillant.
03 February 2026
The sales people were: informative patient very friendly had good communication skills understood our requirements were accommodating of our situation gave us time to assimilate information provided kept us in touch with progress.
02 February 2026
Personal friendly help and quick. Staff were keen to make sure all went well.
31 January 2026
All straight forward and easy process. With plenty of clear explanations. Listened to my needs and I am very satisfied with the process and more importantly my new car.
20 January 2026
Both AJ and Jordan were fantastic and extremely helpful throughout the whole process.They could not do enough to help both my wife and I as we purchased two cars from them.
31 March 2026
Polite staff and efficient and thorough service
31 March 2026
Good service very convenient
31 March 2026
Was promised email with list of docs required to order new key but must have slipped service desk staff members mind as never received.
30 March 2026
Very happy with the Service I received looked after very well while I waited tea provided .
30 March 2026
Jess provided a very efficient first class service.
27 March 2026
Smooth process
27 March 2026
Very helpful
26 March 2026
Excellent professional and welcoming all round service
24 March 2026
excellent and friendly service from all concerned
23 March 2026
Good timely polite service treat like a valued customer
21 March 2026
Very efficient and friendly
21 March 2026
My private number plates were put into my new car within minutes
19 March 2026
Everything fixed and more with no delays
19 March 2026
Brilliant service, very helpful colleagues.
18 March 2026
Efficient and beyond expectations
17 March 2026
Excellent from start to finish, friendly and professional.
16 March 2026
Service is always good everybody is cheerful and friendly. Ryan was very helpful when I couldn't get home , he arranged to get me home . above and beyond many thanks . I love it when my car gets washed and hoovered !
16 March 2026
Wrong car ordered Gardex not done properly had to take baxkb
16 March 2026
Great service
16 March 2026
My car had been scraped on the back bumper when I collected it
15 March 2026
The service advisor was very helpfull in advising me what needed doing . The pricing was fair and we will be returning to have the work carried out within the next week.
15 March 2026
Efficient booking process and warm customer service. The job was completed to time and as described.
14 March 2026
Very pleased with my mini service at Stratstone. Found it difficult to understand the mechanics vocal video.
14 March 2026
Great from booking to the excellent service staff to picking my shiny clean mini up.
14 March 2026
Fantastic team that sorted out a problem with my car
12 March 2026
Great experience. Harry
12 March 2026
My experience is always singularly felicitous. The staff manifest remarkable perspicacity and an indefatigably conscientious approach to every interaction. Erudite and punctilious as always.
11 March 2026
Excellent service from friendly, helpful staff.
10 March 2026
I had no complaints
10 March 2026
Friendly, Professional service with a smile
10 March 2026
Work done within time agreed, additional work carried out too.
09 March 2026
Always excellent and friendly service
09 March 2026
Easy to deal with the service department at the dealership directly. Service department were polite, friendly and accommodating.
09 March 2026
Professional & friendly service provided by Jess
09 March 2026
.
08 March 2026
Excellent service !
07 March 2026
Everyone at Mini Stratstone is super polite and customer focused.
03 March 2026
Good customer service
03 March 2026
Easy to book in and small issue with invoice was sorted quickly and efficiently
03 March 2026
Always a great service from Stratstone Mini Harrogate. Ryan is a credit to the dealership. Would always recommend to fellow Mini owners.
02 March 2026
Warm welcome. Discussion over parts needed for repair. Work was done there and then. I was offered a coffee whilst I waited - lovely touch.
01 March 2026
Stratstone Mini Harrogate staff always very helpful.
01 March 2026
Friendly and professional service.
01 March 2026
Great customer service. Good communications. All very helpful.
28 February 2026
All stages ran smoothly and well. Staff in all events from breakdown person to in house staff to rental helpful and kind. (other than panic re getting rental). Brand new car/no reason why car would not recharge/explanation?
26 February 2026
Ryan was amazing, really helpful and understanding. I really enjoyed the video that the engineer provided, it was very thorough and reassuring.
26 February 2026
Rear wiper control supposedly fixed and payed for, when we got home it was found not to be fixed.
25 February 2026
Hassle free experience and Ryan very polite and helpful from start to finish. Went the extra mile to show me a car in parking bay which was the colour I'd ordered for my new Mini last week but hadn't yet seen.
25 February 2026
I was an unexpected caller on what I gather was a v v busy day. I was treated very courteously particularly as I had limped to the dealership with a punctured tyre. Dominic in service managed to sort it satisfactorily
25 February 2026
Jess was welcoming and professional.
24 February 2026
Excellent experience with Dom Golding. Very well looked after while my car was in having some work done. Was given a space to work while I waited, was offered hot drinks, made to feel very comfortable.
24 February 2026
Friendly and professional service
24 February 2026
Great service and very helpful
24 February 2026
Dom on the reception team helpful and friendly did what said would do
23 February 2026
Excellent service
21 February 2026
Friendly, professional staff.
20 February 2026
Friendly helpful staff, clear pricing
19 February 2026
Although I was an hour early for my appointment I was treated very courteously by all the staff (also given a coffee) and my car was ready by lunchtime, very clean, inside and out.
19 February 2026
I have sent a request to mini assistance to reimburse my onward travel expenses with no response. I also received the car back with zero miles of fuel remaining and dirty hand prints on the interior.
17 February 2026
Great customer service logging car in and getting courtesy car. Great information regarding car check and update.
17 February 2026
From arriving, dropping the car, collecting the courtesy car to finally collecting the car after the service and MOT everything was smooth and efficient
17 February 2026
Both Ben, my original contact when buying the car and Jess on Service Reception, were both extremely helpful, knowledgeable and completely reassuring throughout the experience.
15 February 2026
Your personalised introductions and how you make us feel at home and if you wait for your car they keep you connected
14 February 2026
Friendly customer service and was kept updated during my car's service. Was able to work in the comfortable reception area using the WiFi and was offered free refreshments
14 February 2026
Too expensive for a brake fluid and air filter change. £30 insurance charge for courtesy car is outrageous
14 February 2026
Very satisfied with centre, staff very friendly and everything done as requested.
14 February 2026
Great friendly staff
13 February 2026
Terrific as always
13 February 2026
Great service
12 February 2026
great service car was ready , washed and parked awaiting my arrival. only slight complaint was no fuel in loan car and my car needed the expansion tank topping up, at all
12 February 2026
Excellent service from Dom at Stratstone in Harrogate
11 February 2026
Service was excellent, my car was finished earlier than expected very pleasant staff.
11 February 2026
Efficient and professional members of staff at the customer interface
10 February 2026
Good communication and great customer service
10 February 2026
5 star , completely satisfied. Car checked over with walk round video which was great . Great job done thank you.
08 February 2026
Jess, was just so helpful
07 February 2026
Excellent customer service. I sat and waited for the break fluid change to be done, this was done quickly and my car was washed and vacuumed before being given back to me.
07 February 2026
My wife has the mini and I have an Audi but I'm not usually impressed with main dealerships. They're usually arrogant, elitist and expensive. However, Stratstone Mini in Harrogate were a breath of fresh air. Courteous, wonderfully friendly and obligi
05 February 2026
Staff were friendly & helpful. Especially Gemma.
04 February 2026
Usual great friendly service
03 February 2026
Work carried out was done within the time given x I was given a cup of coffee while I waited and read my book ??
02 February 2026
I felt that the charge for an oil change plus filter was very expensive- £371.00
31 January 2026
Efficient and friendly service
29 January 2026
kept me informed and completed quickly
29 January 2026
Friendly staff. Car valeted.
28 January 2026
Staff were very friendly and informative and the service was completed within the time stated.
27 January 2026
I didn't get time to read the report on the day, and I wasn't informed about the driver side rear tyre. Upon reading the report this tyre was marked as amber when this tyre was changed in November 2025. I have proof this was changed at York Mini
26 January 2026
Friendly and very helpful staff. Your needs are sorted in no time when you hand over your keys. Thanks to those people in the workshop and the front line staff.
26 January 2026
Fixed my issue but were unable to valet the car as promised.
25 January 2026
Excellent customer service!
24 January 2026
Excellent service
24 January 2026
Staff are so helpful, friendly and supportive.
23 January 2026
Dominic went above and beyond to help. Polite, friendly and professional.
23 January 2026
Good service and I was kept informed
22 January 2026
Booked a while you wait service and it was very prompt. We had left the garage but were texted/ phoned to advise that the car was ready.
22 January 2026
Car seat was left with large oil stain on fabric. Had to return to Stratstone . Still not removed so a further visit is booked.Carpets left dirty
22 January 2026
Team got me in at short notice and were fabulous
21 January 2026
Harrogate Stratstone Mini is always a pleasure to visit - very friendly and professional staff. A shout out to Dominic who booked my car in and Neil who was exemplary and looked after me throughout, making the whole experience top notch. ??
21 January 2026
Customer service team were both friendly and efficient. Very pleased with the service
21 January 2026
I was completely satisfied with everything
20 January 2026
Appointment time readily available, work that was to be done explained and questions answered.Feedback after work communicated well, and car cleaned!
20 January 2026
Completed in good time
20 January 2026
Brilliant service very helpful
20 January 2026
Well organised and efficient service.
19 January 2026
Don was very good helping me
19 January 2026
clear communication by Jess the service agent. informed me of updates and finishing the work in a timely manner which helped as I live several miles from Harrogate. Offered a wash and hoover. Gave good and clear information and options for the out of
19 January 2026
Efficient and friendly service, with everything very well explained.
19 January 2026
Courteous staff.dealt with me quickly.
19 January 2026
No facility for plug in electric charging point
18 January 2026
Good communication and clear information about the mini
18 January 2026
Good service
18 January 2026
Kept informed all the way through the process and Dominic was always friendly
18 January 2026
Good information and communication. Thorough action and good feedback on concerns.
18 January 2026
As always staff very friendly and helpful. I saw Dominic and Jess when I brought my car in for it's MOT. Pleasant seating area with magazines and nice coffee.
14 January 2026
Jess was brilliant. The problem was rectified and the third party was dealt with satisfactorily.
14 January 2026
Jess dealt with everything most efficiently. I was completely happy with everything. No worries at all.
14 January 2026
The feedback was dissappointing. The vehicle survey said that the rear brake shoes were starting to wear and this was mentioned when I collected the vehicle. What was not mentioned was that there was no repair kit. No space left here to comment more!
13 January 2026
Efficient and polite
13 January 2026
Lovely welcome and clear explanations of work needed.
12 January 2026
I found my personal settings were not present when I collected the car. When I asked the service desk about this they said it would happen during service and I could reset. I was offended by their patronising response. I nearly had an accident too
12 January 2026
You always give a very good customer service. I have always been impressed However I was extremely surprised at the Cost. It iszmuch more than I have ever paid. Given the cost of living it means. That everyone has to watch their budget. I
11 January 2026
Very welcoming and friendly staff. Car serviced and ready in a very timely manner despite me arriving a little late.
FIND Stratstone Harrogate.
Address
- Wetherby Road, Harrogate, HG3 1DH
Opening Hours
- Mon–Fri:09:00 - 18:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 0142 3205167
Harrogate as well as surrounding areas including Ripon, Knaresborough, Ilkley and Wetherby
Address
- Wetherby Road, Harrogate, HG3 1DH
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:08:30 - 13:00
- Sun:Closed
Phone
- 0142 3205170
Harrogate as well as surrounding areas including Ripon, Knaresborough, Ilkley and Wetherby
01 April 2026
Perfect start to finish