MINI Countryman

Our star rating

information

What does our rating mean?

Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated from customer satisfaction surveys conducted by MINI UK for new car sales and Aftersales transactions over the last 90 days.

The following comments are unedited and submitted as part of the online survey process.

Click here for more information.

Sales

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4.8

8 comments from
32 reviews

Service

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4.6

26 comments from
63 reviews

Sales
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5.0

"enjoyed dealing with Anna who I have now purchased 2 minis from."

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5.0

"We dealt with Nicole, she was very helpful she took me out on a drive when i picked up my new MINI which i found helped me with a range of products on the car. Nicole was a polite and knowledgeable young lady and went through everything with me."

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5.0

"Disappointed with information given by financial services telling me my car did not qualify for the £10,000 rebate to be paid in 2 years time"

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5.0

"charles hammond, our salesman, was more than helpful"

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5.0

"Fully informed at all stages. Options talked thru, suggestions made, felt like dealing with professionals, yet friendly"

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5.0

"the service Dan provided was excellent"

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5.0

"Helpful and efficient from start to finish and delivered ahead of time couldnt ask for more"

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3.7

"Very friendly and professional service from Nicole."

Service
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5.0

"Joanne was very good, helpful and kept me upto date."

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4.0

"The only problem that I encounted was that there were no parking spaces."

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5.0

"They are always extremely helpful and always callback when promised. Joanne is really helpful, always extremely thorough and carries out her promises."

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4.3

"I've taken it there a few times the dealeship is good, quick and the staff are good."

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5.0

"car was washed before i picked it up which is always a bonus"

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5.0

"I received fantastic service from Stratstone Harrogate. Could not have been more friendly and helpful"

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5.0

"I was more than happy with it, it didn't take too long and there was a comfortable waiting area."

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5.0

"it was excellent .JOANNE from service was very efficient and very friendly."

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5.0

"They were really helpful. David and Johanne are brilliant. They alwayrs ring me when they say they would."

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2.1

"ASK THEM TO LOOK AT SOME PROBLEMS. DIDNT DO"

Stratstone Harrogate Dealer Principal response

"At Stratstone we are committed to providing excellent customer service. We apologise for any inconvenience caused and we will endeavour to ensure you will not be disappointed again in the future. Thank you for your valuable feedback."

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4.0

"The staff were good, however they seemed very pressured when I visited."

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5.0

"Very helpfull and surportive."

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5.0

"Everyone we dealt with at Stratstone were friendly and polite. We were given good advice and costs were kept to a minimum"

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5.0

"Superb as ever"

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3.9

"As with all TLC services, dissapointed that previous service did not inspect brake pads properly which resulted in new front disks at 43,000 miles"

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4.0

"The service advisor was very helpful the computer indicated i need new brake pads on my car, which had done apporx 10,000 miles. Also that i had to pay for this, apparently my car did not need it's first full service was quoted a price for brake pads"

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4.1

"Took longer than the 15 20minutes suggested.Otherwise good service."

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5.0

"Brilliant lovely people."

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5.0

"I had a cup of coffee while i waited."

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5.0

"lovely and it was free on time and they cleaned it for me"

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3.5

"parts not available at the time so wasted a whole day waiting for the part to arrive and be fitted. Apart from this problem I was happy with the dealrship"

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5.0

"Dealer staff are always very friendly and helpful. Following the service, the car was immaculate."

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4.0

"Customer car park is always overcrowded."

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5.0

"Dan is brilliant every dealing with him has been fantastic."

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2.0

"dont understand the layour of my bill and what I was charged for"

Stratstone Harrogate Dealer Principal response

"We apologise for not being clear on the explanation of works carried out. This is part of the Stratstone process and we have revisited with the front of house team to make sure we have no further instances. Thank you for your feedback."

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2.0

"The first thing I had to do was to find a petrol station for the courtesy car as the tank was practically completely empty...and I was in a hurry to get to work. When I returned to pick up my car, the screenwash warning light came on."

Stratstone Harrogate Dealer Principal response

"Please accept my sincere apologies for the service you have received.We have looked at our process and revised what is done on a daily basis.We try and achieve 5 star service with all customers every time and will make sure this is achieved next time"