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Customer Reviews.

service

5

Best dealership I have used.

06 June 2018

service

5

All issues have been fixed quickly and changes to appointments have been made to make it fit in with my work life.

06 June 2018

service

4

good service from all staff

01 June 2018

service

5

Work was done to time and no issues. Kept informed of progress by service staff Excellent!

30 May 2018

service

5

The team always look after you

29 May 2018

sales

5

Very good customer service frim Alex Williams

29 May 2018

service

5

Always prompt attention, good explanation if there is a problem

29 May 2018

service

5

They arranged a time convienet for myself and sorted a courtesy car

26 May 2018

service

2.5

Still waiting to receive my vehicle report. My system is still showing that the car needs a service. My auto stop system has not been fixed. I will be in contact the branch to discuss these issues.

24 May 2018

service

1

They wanted to carry out work that wasn’t required according to the information on the key.

18 May 2018

service

1

Took far too long and did not contact me when it was finished

17 May 2018

service

5

great service, fast and efficiant

13 May 2018

sales

5

Not once did i have any problems i was informed every step of the way on a regular basis which made it all very easy

13 May 2018

sales

5

On each visit we were made welcome ,offered tea or coffee, and all our questions were answered to our satisfaction.

11 May 2018

service

5

Never had any trouble and find staff very helpful

11 May 2018

service

4

Quick and efficient service

08 May 2018

service

4

Very efficient

04 May 2018

service

5

Service and information explained in full.

04 May 2018

service

5

Very helpful staff

03 May 2018

service

4

Visit was to change faulty headrest. A simple task

02 May 2018

service

4

To be completely satisfied, I feel that the wheel change, wipers change could have all been done in an hour not the three hours that it took (I was having to wait, although I did talk to a salesman about the new Mini family whilst I was waiting)

30 April 2018

sales

5

MINI Harrogate are a great team to deal with. They are very passionate and knowledgeable about the brand and give excellent advice. On delivery day I was made to feel very special. Nothing was rushed with plenty of time to explore the cars features

29 April 2018

sales

5

Everything ran smoothly

27 April 2018

service

5

This was the first time we used it but all went smoothly

26 April 2018

service

5

The staff are excellent nothing is too much trouble

26 April 2018

service

5

Everything completed as requested.

24 April 2018

service

5

See previous answer.

24 April 2018

sales

5

Very

22 April 2018

service

5

Brilliant service

22 April 2018

sales

5

Car arrived in good time and explanation was good

21 April 2018

service

5

Everyone is always helpful

19 April 2018

sales

5

Salesman Sean at Harrogate was brilliant. Pleasant, helpful couldn’t have been nicer to deal with. Aftercare too was great.

17 April 2018

sales

5

It was a great experience and lots of fun.Alex found me my perfect car and sorted everything for me and quickly too!he was really good with all my questions and I’m sure stayed later than opening hours to go through everything with me. Alex is great!

14 April 2018

service

5

Friendly service from Imogen, car ready for collection before agreed time. Car washed and vacuumed out, overall great service.

14 April 2018

sales

5

We were looked after very well and felt like valued customers.Leo was brilliant from the initial choosing of spec for the car to the handover!

13 April 2018

service

5

No time

13 April 2018

sales

5

Great customer service from Leo

10 April 2018

service

5

Again friendly helpful staff good job done

10 April 2018

service

5

Help, curtious staff, and effective repairs!

09 April 2018

sales

5

I felt like customer care and experience is a real priority to mini which is really refreshing.

08 April 2018

sales

5

I don't think 5 is high enough. That was the best car buying experience I've had in 29 years.

06 April 2018

sales

5

Personalised service is excellent

05 April 2018

sales

5

See above

05 April 2018

service

5

As already stated everything was done as expected within the time expected

05 April 2018

sales

5

Good sales person sean

03 April 2018

service

2

As above.

03 April 2018

sales

5

Everyone from our experienced knowledgable sales agent Leo to the guys on the service desk were there to help. Nothing was ever too much trouble and I was always kept well informed as to progress.

02 April 2018

sales

5

Staff could not have been more helpful at every stage, particularly Alex in sales who made everything run smoothly

30 March 2018

service

4

Kept me informed and were friendly yet professional

29 March 2018

service

5

It was very easy to arrange the appointment, the staff were courteous and efficient and provision of transport to and from the garage was excellent customer service.