Best dealership I have used.
Best dealership I have used.
All issues have been fixed quickly and changes to appointments have been made to make it fit in with my work life.
good service from all staff
Work was done to time and no issues. Kept informed of progress by service staff Excellent!
The team always look after you
Very good customer service frim Alex Williams
Always prompt attention, good explanation if there is a problem
They arranged a time convienet for myself and sorted a courtesy car
Still waiting to receive my vehicle report. My system is still showing that the car needs a service. My auto stop system has not been fixed. I will be in contact the branch to discuss these issues.
They wanted to carry out work that wasnt required according to the information on the key.
Took far too long and did not contact me when it was finished
great service, fast and efficiant
Not once did i have any problems i was informed every step of the way on a regular basis which made it all very easy
On each visit we were made welcome ,offered tea or coffee, and all our questions were answered to our satisfaction.
Never had any trouble and find staff very helpful
Quick and efficient service
Service and information explained in full.
Very helpful staff
Visit was to change faulty headrest. A simple task
To be completely satisfied, I feel that the wheel change, wipers change could have all been done in an hour not the three hours that it took (I was having to wait, although I did talk to a salesman about the new Mini family whilst I was waiting)
MINI Harrogate are a great team to deal with. They are very passionate and knowledgeable about the brand and give excellent advice. On delivery day I was made to feel very special. Nothing was rushed with plenty of time to explore the cars features
Everything ran smoothly
This was the first time we used it but all went smoothly
The staff are excellent nothing is too much trouble
Everything completed as requested.
See previous answer.
Car arrived in good time and explanation was good
Everyone is always helpful
Salesman Sean at Harrogate was brilliant. Pleasant, helpful couldnt have been nicer to deal with. Aftercare too was great.
It was a great experience and lots of fun.Alex found me my perfect car and sorted everything for me and quickly too!he was really good with all my questions and Im sure stayed later than opening hours to go through everything with me. Alex is great!
Friendly service from Imogen, car ready for collection before agreed time. Car washed and vacuumed out, overall great service.
We were looked after very well and felt like valued customers.Leo was brilliant from the initial choosing of spec for the car to the handover!
Great customer service from Leo
Again friendly helpful staff good job done
Help, curtious staff, and effective repairs!
I felt like customer care and experience is a real priority to mini which is really refreshing.
I don't think 5 is high enough. That was the best car buying experience I've had in 29 years.
Personalised service is excellent
As already stated everything was done as expected within the time expected
Good sales person sean
Everyone from our experienced knowledgable sales agent Leo to the guys on the service desk were there to help. Nothing was ever too much trouble and I was always kept well informed as to progress.
Staff could not have been more helpful at every stage, particularly Alex in sales who made everything run smoothly
Kept me informed and were friendly yet professional
It was very easy to arrange the appointment, the staff were courteous and efficient and provision of transport to and from the garage was excellent customer service.