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Customer Reviews.

sales

5

Kept up to date with all progress involved in purchase.

15 November 2017

service

2

zero documentation or information about any work carried out.Service history not updated on onboard computer. Was the service actually carried out? I have no proof if that's the case. No documentation in relation to tyre wear, brake pad wear etc.

15 November 2017

service

4

Quickly helped with problems

14 November 2017

service

4

there is room for improvement

14 November 2017

service

5

Upset about the cars issues. Service and sales were excellent in dealing with this.

14 November 2017

service

5

Great customer service, friendly and efficient. Time was also taken to explain things thoroughly to us.

14 November 2017

service

3

When I collected my keys and paid I was told my car had been cleaned,however when I got to my car it obviously hadn't been, how to make a customer feel let down, I didn't go back in as I needed to get on but I was disappointed.

11 November 2017

service

5

Great service departmentI was fitted in first thing next day which was important due to my workService staff are always very helpful and accommodating.Consistent excellent service

10 November 2017

service

5

Happy with service

09 November 2017

service

5

Quick and efficient service

09 November 2017

service

5

As above. Mechanically can be serviced @ MOT’d at any dealer. Harrogate ho the extra mile. This wants the case 6 months ago.

09 November 2017

sales

5

The service and attention given to us by Georgina and Leo during the sale can only be described as exceptional, which includes the after sales queries we have had, not to mention alterations to our original specification.

08 November 2017

service

5

Quick efficient and courteous service

07 November 2017

service

5

Nothing is ever too much trouble

07 November 2017

service

3.5

The work we request has been done to our satisfaction and we have never had to return. We now joke when we leave saying ; see you in 12 months for the next service!

07 November 2017

service

5

My car was booked in for a service I was offered a lift into HarrogateThe car was ready to be picked up on time it had also been washed

06 November 2017

service

4

Efficient, personal feel to service.

04 November 2017

service

3

Admin fine service incomplete

03 November 2017

service

4

Courteous and efficient. Great to get it cleaned too although they missed the inside boot!

31 October 2017

service

5

Best service I have ever received from a dealership. Customer service was amazing.

31 October 2017

service

5

Although only a health check after the first 12 months, the team were really helpful and friendly

31 October 2017

service

5

Polite, helpful staff and the work was done quickly and efficiently.

31 October 2017

service

5

Alex Williams couldn't do enough answered all questions regarding new mini , kept me fully informed a very pleasant experience . Nothing to much trouble. Very knowledgeable about mini cars. Alex has also phoned to see how I am getting on with car

31 October 2017

service

3

The staff at mini harrogate are always great and I love my car but I was quite unhappy when my car had its last appointment on the care plan and it wasn’t cleaned. This was disappointing as I was told this would happen.

30 October 2017

service

5

Easy access. Friendly helpful assistance. Job completed in time satisfactorily. Use of hire car while service was done

28 October 2017

service

5

Vehicle ready on time

25 October 2017

service

5

You did what you said you would

24 October 2017

service

5

You feel as if they treat your car like it was their own

21 October 2017

service

5

Helpful staff, car ready on time and valeted.

20 October 2017

sales

5

Excellent service and fair, balanced advice on options from a very knowledgable sales executive (Sean Shukralla). The centre also helpfully provided a loan car to cover the period between our preferred delivery date and the earliest one available

19 October 2017

sales

5

Always great customer service from all staff. Alex did particularly well on this occasion.

18 October 2017

service

5

Customer service is excellent

18 October 2017

service

5

The service received from Arber is the best I have received from any motor dealer. Arber is friendly, enthusiastic and has great product knowledge. He also carried out the repair whilst I waited even though I hadn’t booked the car in beforehand.

18 October 2017

service

4

Very helpful

17 October 2017

service

5

Arbor is professional and remembered the issues I had had. This time my service was completed a day early. Great

17 October 2017

service

5

Such a polished team, its a pleasurable experience.

16 October 2017

sales

5

Fast delivery and good support in transition time when selling old model and buying new one.

16 October 2017

sales

5

This is the third time I have used Stratsone Harrogate which is testament to the dealership.

14 October 2017

sales

5

Mark Robson was really great and offered me a clear and concise solution Leo Sherratt has been outstanding in his customer service, nothing has been too much trouble

10 October 2017

sales

5

Very pleased with the service provided by Alex Williams at Harrogate he was very helpful and thorough

10 October 2017

sales

3

Again it isn't the centre or the salesman but the company's policy on paperwork that spoilt my satisfaction. See further explanation above in the answer to question one's "why".

10 October 2017

service

5

Knowledgeable and nothing is too much trouble

09 October 2017

sales

5

This was all down to Alex Williams who went out of his way to be helpful at each stage.

05 October 2017

sales

5

A very pleasant experience

05 October 2017

service

4

Everything fine.

05 October 2017

sales

5

Just could not have received better service, from initial welcome by business manager to building up model and delivery of car by Leo. Excellent communication skills

05 October 2017

service

5

For the same reason as above

04 October 2017

sales

5

As above

03 October 2017

service

5

an issue with corroded wheels was dealt with in a very satisfactorymanner. service staff were polite and attentive.

03 October 2017

sales

5

Alex, the sales person could not do enough for us. He kept us informed of the build schedule of our car, gave a comprehensive handover and offered to be available if we had any queries day or night.